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Privacy Policy

Last updated: November 2025

Gutter Guys 2U (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://gutterguys2u.co.uk, make enquiries, or use our services.

1. Who We Are

Gutter Guys 2U
Address: 27 Windermere Road, Preston, UK
Email: [email protected]
Phone: 07421 515926
Data Controller: Matt Gibbs (Managing Director)

2. What Information We Collect

We collect personal information when you:

  • Submit a quotation request or enquiry via our Jobber form
  • Contact us by phone or email
  • Browse our website (via Google Analytics)


The data we may collect includes:

  • Name
  • Address
  • Email address
  • Phone number
  • Service details or enquiry message
  • Technical data (browser type, IP address, device, pages visited, etc.)


3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries or service requests
  • To prepare and send quotations or invoices
  • To manage your booking and deliver our services
  • To send service reminders or follow-up communications (where consented)
  • To improve our website through usage analytics


4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: To provide a quote or deliver services you request.
  • Consent: When you opt in to receive marketing or communications.
  • Legitimate interest: For business administration and to improve user experience.
  • Legal obligation: Where we must retain data for accounting or compliance reasons.


5. Data Collected via Jobber

We use Jobber, a third-party platform, to collect and manage service requests.

  • Jobber acts as our data processor and stores your information securely using encrypted servers (AWS).
  • Jobber does not use your data for its own marketing.
  • We remain the data controller responsible for how your information is used.


For more information about Jobber’s privacy and security practices, visit https://getjobber.com/privacy/.

6. Google Analytics

We use Google Analytics to collect anonymous information about how visitors use our website (e.g., pages visited, time on site).

  • Google Analytics uses cookies to track behaviour.
  • You can opt out at any time.


7. How We Store and Protect Your Data

We take security seriously and protect your information using:

  • Encrypted storage and transmission (HTTPS, SSL)
  • Password-protected devices and systems
  • Limited employee access


Data is retained only as long as necessary for the purpose it was collected or as required by law (e.g., accounting retention periods).

8. Sharing Your Data

We do not sell your personal data.
We may share it only with trusted third parties when necessary:

Jobber: for service management and quotations

Payment processors (e.g., Stripe): for secure transactions

IT and hosting providers: for website operation

All third parties are bound by data protection obligations under UK law.

9. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access your personal data
  • Correct or update it
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise these rights, email [email protected].

10. Cookies

We use cookies to:

  • Improve website performance
  • Analyse traffic via Google Analytics

You can manage cookies through your browser settings or reject non-essential cookies when visiting our site.

11. Complaints

If you have concerns about how we handle your data, you can contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated date.